Frequently Asked Questions

Everything you need to know about FlowPure water solutions.

How often should I replace my FlowPure filter cartridges?

For optimal performance, we recommend replacing your filters every 6 to 12 months, depending on your local water quality and household usage volume.

Do you offer professional installation services?

While our systems are designed for easy DIY installation with included manuals, we can recommend certified plumbing partners in most major metropolitan areas.

What is your return policy if the system doesn't fit my sink?

We offer a 30-day risk-free trial. If the system is incompatible with your plumbing or you are unsatisfied, you can return it for a full refund, minus return shipping costs.

Does FlowPure filtration remove healthy minerals?

Our standard carbon systems retain essential minerals like calcium and magnesium, while our Reverse Osmosis systems include a remineralization stage to add them back in.

Is international shipping available for replacement parts?

Yes, we ship replacement filters and parts worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.

Are your products BPA-free and certified?

Absolutely. All FlowPure components are 100% BPA-free and our filtration media are tested against NSF/ANSI standards for contaminant reduction.